Mobile / Live
dm999 collects only the account and transaction information needed to run your wallet, process Nagad and Rocket transfers, and keep your session secure. Access to this platform depends on your local law and eligible regions — read this policy to understand exactly what we hold and what you can do about it.
When you open an account with us, we collect the registration details you provide — name, contact number and email — along with the transaction records generated when you deposit or withdraw via Nagad, Rocket or other supported local payment rails. We also log device and session data such as browser type, IP address and pages visited, which helps us detect unusual access patterns and keep your account secure. We do not sell your personal data to third parties. We share it only where required to process a payment through Nagad or Rocket, verify your identity as required by applicable rules, or respond to a lawful request from an authority with jurisdiction over your eligible region. The scope of those obligations depends on local law where you are accessing the platform. Cookies on this site track your session state and preference settings. You can adjust cookie behaviour through your browser settings, though some site functions depend on session cookies to work correctly. We retain account data for as long as your account remains active and for a period afterward as required under the applicable rules for your region. You are entitled to ask us what we hold about you at any time through the contact routes listed on this page.
This policy covers the data we handle directly through dm999 and the account services attached to it. It does not extend to third-party sites you reach by following a link away from this domain, and it does not govern the data practices of payment processors handling your Nagad or Rocket transfer on their own infrastructure. Understanding the boundary between what we control and what a third party controls helps you know where to direct a query.
Data collected when you register, log in or update your account profile — including contact number and email — falls fully within this policy. You can review and request corrections through the account settings page or our support route.
Deposit and withdrawal records linked to your account — including Nagad and Rocket transfers — are covered here. The payment processor on the other end of that transfer operates under its own data policy, which we do not control.
Browsing data, session cookies and preference settings generated while you use dm999 are within scope. Game studios like Pragmatic Play or CQ9 whose titles appear in the lobby may process separate event data under their own terms.
Any service you reach outside dm999 — including linked payment apps, external login providers or support platforms not operated by us — is outside this policy. Check the relevant third-party privacy notice for those services.
You hold several practical rights over the data we keep on your account. These are not abstract entitlements — each one maps to a real step you can take. Start by logging into your account and opening the account settings page, where your registered contact details and preferences are visible. If something is wrong, you can edit it there directly or raise a correction request through the support contact route. If you want to know the full scope of data we hold linked to your account — beyond what the settings page shows — you can submit a data access request using the email address listed in the support section below. We will respond within the timeframe required under the rules applicable to your eligible region. Availability of these rights depends on local law where you are accessing the platform. If you wish to close your account and request deletion of your data, contact support with that request; we will explain what can be deleted immediately and what must be retained under applicable rules for your region.
Log into your account and open the account settings page to see the contact details, preferences and linked wallet information we hold. This is the fastest way to check what is stored against your account.
If your registered mobile number, email or other details are incorrect, update them directly in account settings or contact support with the correction. We will confirm when the change is applied.
For information not visible in account settings — such as transaction logs or access records — submit a data access request to the support email. Include your registered account number so we can locate your records quickly.
Contact support to start the account closure process. We will outline which data can be removed right away and which records must be kept under the rules covering your eligible region before completing the request.
For any question about how we handle your data — including access requests, correction requests or account closure — use the published contact routes below. We do not have undisclosed channels, and we do not make verbal commitments about data outside of written correspondence. Keep your account number ready when you contact us so queries can be matched to your records without delay.
Send data queries, access requests and correction requests to the support email address published in the contact section of dm999. Include your registered account number and the nature of your request.
The live chat widget on dm999 connects you to the support team for account-related questions, including initial privacy queries. For formal data requests, follow up with the email route to create a written record.
Your first stop for reviewing or correcting account data is the account settings page inside your logged-in session. Many common data questions — registered contact, wallet link, preferences — can be resolved there without contacting support.
We apply access controls and encryption to the data stored against your account, including your registered contact details and the records of your Nagad and Rocket transactions. These controls are designed to limit access to account data to the processes and staff that need it to operate the service. We do not store full payment credentials — your mobile wallet authentication happens on the Nagad or Rocket side of the transfer, not on our servers. If you suspect unauthorised access to your account, change your password immediately through account settings and contact support using the routes on this page.
We keep your account data for as long as your account is active and for the period required under the rules applicable to your eligible region after closure. Once that period ends, we delete or anonymise the records we no longer need.
Session cookies keep you logged in and preserve your preferences across pages on dm999. Adjust cookie settings in your browser at any time; note that disabling all cookies will affect how certain site functions behave.
When you transfer via Nagad or Rocket, the authentication and credential handling happens within those platforms' own secure environments. We record the transaction outcome against your account — not your mobile wallet PIN or token.
When we update this policy in a material way, we post a notice on dm999 and, where practical, send an alert to the contact address registered to your account. Continued use after the notice constitutes acceptance under the revised terms.
These are the questions we receive most often about how dm999 handles account data, what your rights are, and how to act on them.
We collect the details you enter during registration — name, mobile number and email — plus the session and device data generated when you browse the site. Transaction records from your Nagad or Rocket deposits and withdrawals are also linked to your account profile.
We share your data only when necessary: to process a payment through Nagad or Rocket, to verify your identity under applicable rules, or to respond to a lawful authority request. We do not sell account data to marketers or unrelated third parties.
Log in and check the account settings page first — registered contact details and wallet links are visible there. For a fuller picture, including transaction logs and access records, submit a data access request to the support email with your account number.
Yes. Open account settings while logged in and edit your contact details directly. If the correction involves information not editable in settings, contact support through the published email or live chat route and we will apply the change after verifying your identity.
Retention depends on the rules applicable to your eligible region. We keep data for the period those rules require after account closure, then delete or anonymise what we no longer need to hold. You can ask support for an estimate relevant to your region.
Yes. Access to dm999 and the rights available under this policy depend on your local law and eligible region. We recommend checking whether your use is permitted under the laws that apply to you before registering or depositing.