Mobile / Live
These terms set out the rules that apply when you open and use a dm999 account — covering how your wallet connects, how transactions are recorded, and what we each agree to. Access to the platform depends on your local law and whether your region is eligible.
By creating an account on dm999, you confirm that you have read and understood these terms and that you agree to follow them. These terms apply to every action you take through the platform — logging in, depositing via Nagad or Rocket, placing activity in the lobby, and reviewing your transaction history. We may update these terms when we need to align with changes in how the platform operates. When we do, the revised version will be published here with a clear indication that it has changed. Continuing to use your account after an update is posted means you accept the revised terms. If any part of these terms conflicts with a specific information notice or account-level communication we have sent you, the more specific document applies to that situation only. We write these terms in plain English so you can read them on your mobile device without needing a lawyer. If something is unclear, contact our support team through the routes listed on this page before taking an action you are uncertain about. Your Nagad or Rocket wallet is part of the transaction path covered here, and all payment-related actions fall under these same terms.
Not every service you interact with through dm999 falls under the same policy. Understanding the scope helps you know where to direct questions and what rules apply to each part of your experience.
Rules for creating, verifying and logging into your account are fully covered here. This includes how we handle your login credentials, what happens when access is restricted, and the steps you follow to restore account access through our support route.
All deposits and withdrawals made through Nagad, Rocket or other configured payment methods on your account fall under these terms. The transaction record visible in your account area is the binding record of each payment action.
Game content provided by studios in the dm999 lobby — including slots and live tables — is subject to each studio's own rules and return parameters. We publish those details only where the studio or provider makes them available inside the game interface.
External services linked from dm999, including mobile wallet apps for Nagad or Rocket, operate under their own separate terms. We are not responsible for how those services handle your data or process payments on their side of the transfer.
These terms are not one-sided. You have practical options available to you at any point while your account is active. If you believe a transaction record is incorrect, you can raise it directly with our support team and we will check the record against the payment trail — including any Nagad or Rocket transfer confirmation on your wallet side. You are entitled to request a review of any account restriction, and we will respond through the contact path you used to raise it. Your account details, including the mobile number linked to your wallet, can be updated through the account settings section — follow the fields and verification steps shown there. We do not retain payment credentials on our side beyond what the transaction process requires. If you want to close your account, submit a request through support and we will confirm the closure and the status of any pending transaction before the account is deactivated.
Your full transaction history is available inside your signed-in account area. Cross-check any deposit or withdrawal entry against the confirmation shown in your Nagad or Rocket wallet app to verify the record.
Update your registered mobile number, email or linked wallet details through the account settings page. Follow the verification fields shown there — we cannot change core account details without confirmation from you.
If any part of these terms is unclear or you believe an action on your account does not match what is written here, contact support before taking further steps. We will review the specific point you raise and reply through the same channel.
Submit a closure request through our support route. We confirm the status of any open transaction before closing the account, so your wallet balance is settled before the account is removed from active status.
If these terms raise a question you cannot resolve by reading them, use one of the contact paths below. We respond through the same channel you use to reach us. Availability depends on the routes published on the site at the time you contact us.
Open the chat icon from any page on dm999 while signed in. Use this route for account-specific questions about a transaction or a term that applies to your current activity.
Send a written query to the support email address listed on our contact page. Email is the appropriate route for detailed policy questions, account closure requests or formal records of a dispute.
The help section inside your signed-in account area covers common policy points, wallet linking steps and transaction query procedures. Check there first before opening a support ticket.
We keep account data only for as long as it is needed to operate your account and meet the obligations described in these terms. Payment data linked to Nagad or Rocket transfers is handled according to the transaction processing requirements of those respective services. We do not share your information with third parties for marketing purposes.
Your login credentials are stored in encrypted form. If we detect unusual access patterns on your account, we may restrict access and contact you through your registered mobile number or email to confirm your identity before restoring it.
We use cookies to keep your session active after login and to remember your account preferences. You can manage cookie settings through your browser, though disabling them may affect how the account area loads on your device.
Transaction records and account activity logs are retained for the period required to resolve disputes and meet our obligations under these terms. Once that period passes and your account is closed, retained data is deleted in line with our data policy.
When we update these terms, the revised version replaces the previous one on this page. We do not send a separate notification for every minor edit. Check this page if you want to confirm the current version before taking a significant account action.
The questions below cover what we hear most often from account holders reading these terms for the first time. If your question is not here, open the live chat or check the account help section.
Yes. Any deposit or withdrawal processed through your Nagad or Rocket wallet as part of a dm999 account transaction falls under these terms. The payment record in your signed-in account area and the confirmation in your wallet app are both valid references for that transaction.
We publish the updated version on this page. If you continue using your account after the update is live, that counts as acceptance of the revised terms. Check this page before any significant account action if you want to confirm the current version applies to what you are about to do.
Access to dm999 depends on local law and whether your region is on the list of eligible areas. We do not make access promises that override local restrictions. If you travel outside Bangladesh, check whether access remains available in that region before attempting to use the account.
Open the transaction history in your signed-in account area and note the entry reference. Then contact support via live chat or email with that reference and a copy of the confirmation from your Nagad or Rocket wallet. We will check the payment trail and respond through the same channel.
The dm999 account terms cover your use of the platform, including how you access the lobby. Game content from studios such as Pragmatic Play, Microgaming or CQ9 is also subject to each studio's own rules. Where a studio publishes RTP or game-rule details, those appear inside the game interface itself.
Contact our support team through live chat or email and state that you want to close your account. We will confirm the status of any pending transaction before proceeding. Once all transactions are settled, we deactivate the account and confirm closure through the contact path you used.